FREQUENTLY ASKED QUESTIONS

Shipping

HOW MUCH IS SHIPPING?
We love free shipping, so we offer EVERYDAY FREE SHIPPING over $49 for US orders and the best rates we can find for international orders.
Shipping rates for US orders start at $5. Shipping to Canada starts at $15, and international orders start at $20. Faster shipping options are also available at checkout if you need your order in a hurry.
WHAT IS YOUR PROCESSING TIME?
We understand how important it is for you to get your items quickly, so we process orders within 1-3 business days. Orders with expedited shipping are processed on the same or very next business day.
Your order ships from Austin, Texas (USA) with USPS.

Payment

WHAT PAYMENT METHODS ARE ACCEPTED?
Credit cards are accepted.

Custom Orders

ARE OTHER SHAPES OR COLORS AVAILABLE?
Yes. Custom shapes and more colors are available with the following details:
  • Minimum order quantities are typically 50-200pcs per shape per color.
  • 4-6 week processing time.
  • We reserve the right to add any custom shapes or colors to standard stock.
CAN YOU ADD EXTRA DRILL HOLES OR CHANGE HOLE PLACEMENT?
Drill hole customization is only available for custom orders. Standard stock items are sold as pictured, and you can add holes and customize items to your needs with a small drill or Dremel.

Returns and Order Changes

WHAT IS YOUR RETURN POLICY?
We do not accept returns or exchanges. We are unable to process order changes or cancellations. But please reach out if you have any problems.
WHO SHOULD I CONTACT IF I HAVE ANY INQUIRIES?
Please reach out to help@tortoiseshellsupply.com.

Wholesale

DO YOU SELL WHOLESALE?
Wholesale purchasing is available for businesses. Please reach out to wholesale@tortoiseshellsupply.com.