Shipping

We love free shipping, so we offer EVERYDAY FREE SHIPPING over $60 for US orders and the best rates we can find for international orders.

Shipping rates for US orders start at $4.49. Shipping to Canada starts at $15, and international orders start at $22.5. Faster shipping options are also available at checkout if you need your order in a hurry.

It depends on where you are. Normal orders usually take 5-7 business days to arrive. Delivery details and tracking will be provided in your email.

We understand how important it is for you to get your items quickly, so we process orders within 2-4 business days. Wholesale orders have a longer lead time. Orders with expedited shipping are processed on the same or very next business day.

Your order ships from Austin, Texas (USA).

International Shipping

We offer international shipping options to most worldwide locations. Regrettably, we do not ship to Germany or Saudi Arabia.

Shipping to the UK is available on etsy.com.

Returns

We do not accept returns or exchanges. We are unable to process order changes or cancellations. But please reach out if you have any problems.

Please reach out to help@tortoiseshellsupply.com.

We have you covered! Each package of loose chain includes a bonus piece or two to cover any problems during transit or assembly.

Custom Orders

Yes. Custom shapes and more colors are available with the following details:

- Minimum order quantities are typically 50-200pcs per shape per color.

- 5-6 week processing time.

- We reserve the right to add any custom shapes or colors to standard stock.

Drill hole customization is only available for custom orders. Standard stock items are sold as pictured, and you can add holes and customize items to your needs with a small drill or Dremel.

Wholesale

Wholesale purchasing is available for businesses. Please submit an application.